Who we are
Pro Chat Bot is a company specialized in providing digital tools and features that support businesses in their digital transformation journey. We help companies manage customer interactions more effectively and increase sales through our automated response systems that reply to messages and comments on Facebook, Instagram, and .
Data Collection
- We may collect the following types of information to ensure the chatbot functions properly:
- User Identification: name, email, phone number, or other details needed to provide the service.
- Interaction Data: chat logs, sent/received messages, and user requests.
- Usage Data: number of sessions, duration, and frequency of interactions.
- Device & Location: device type, operating system, IP address, and approximate location.
- Analytics: response times, error rates, and performance metrics.
- How Data is Collected:
- Forms filled by users (sign-up, feedback, support requests).
- Cookies to store preferences and track usage.
- Conversations directly with the chatbot.
- Integrations with third-party platforms (e.g., social media or e-commerce)
Use of Information
We use the collected data for:
- Improving Services: analyzing interactions to enhance performance.
- Personalization: providing tailored recommendations and remembering user preferences.
- Customer Support: using chat history to provide better assistance.
- Marketing: sending targeted offers or updates relevant to the user.
Sharing of Information
- We may share data only in the following cases:
- Service Providers: hosting, analytics, or payment processors.
- Affiliates/Subsidiaries: to improve user experience and offer related services.
- Marketing Partners: for delivering relevant ads or promotions.
- Legal Requirements: if required by law, court order, or regulatory authorities.
Security Measures
- We take data protection seriously and apply:
- Encryption: HTTPS and encrypted storage.
- Access Controls: authentication and role-based access.
- Firewalls & Monitoring: to prevent unauthorized access.
- Regular Security Audits: to detect and fix vulnerabilities.
- Employee Training: on data privacy and handling best practices.
Security Measures
- Encryption: The chatbot platform may use encryption to protect user data during transmission and storage. This can include using HTTPS encryption for web traffic, as well as encrypting data at rest in databases or on servers.
- Access controls: The chatbot platform may implement access controls to limit who can access user data, such as requiring authentication for access or implementing role-based access controls.
- Firewalls: The chatbot platform may use firewalls to protect against unauthorized access to its systems and data.
- Regular security audits: The chatbot platform may conduct regular security audits to identify and address any vulnerabilities in its systems and data handling practices.
- Employee training: The chatbot platform may provide training to its employees on security best practices and data handling procedures.
User Rights
- Right to access: Users have the right to request access to their personal data collected by the chatbot platform. The chatbot platform should provide users with a copy of their data and any relevant information about how their data is being processed.
- Right to rectification: Users have the right to request the correction or modification of their personal data if it is inaccurate or incomplete.
- Right to erasure: Users have the right to request the deletion of their personal data collected by the chatbot platform in certain circumstances, such as if the data is no longer necessary for the purposes for which it was collected.
- Right to restrict processing: Users have the right to request the restriction of the processing of their personal data collected by the chatbot platform in certain circumstances, such as if the accuracy of the data is contested or if the processing is unlawful.
- Right to data portability: Users have the right to request a copy of their personal data collected by the chatbot platform in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.