Who we are
Pro Chat Bot We are a company that works to provide a set of tools and features for companies and commercial activities to help them in digital transformation, manage their customers in a more effective way and achieve more sales, through our automated response systems and respond to messages and comments, whether on Facebook, Instagram or even WhatsApp .
The types of information collected by Pro Chat Bot
- User identification information: This may include a user’s name, email address, phone number, or other identifying information required for the chatbot to function.
- Interaction information: This includes information related to the interactions between the user and the chatbot, such as chat logs, messages, and requests made by the user.
- Usage information: This includes information about how the chatbot is being used, such as the number of sessions, the number of messages sent and received, and the duration of the sessions.
- Device and location information: This includes information about the user’s device, such as the type of device, operating system, and IP address, as well as the user’s location.
- Analytics and performance information: This includes information about how the chatbot is performing, such as response times, error rates, and other performance metrics.
The methods used to collect data on a Pro Chat Bot
- Forms: Chatbots may use forms to collect information from users, such as when signing up for an account, providing feedback, or requesting support. The user can input their information into the form fields, and the chatbot will collect and store the data.
- Conversations: The chatbot can collect data through conversations with the user. The chatbot may ask questions or prompt the user to provide information, and then store that data for future use.
- Integration with other platforms: Chatbots may be integrated with other platforms, such as social media or e-commerce platforms, to collect data about users. For example, a chatbot integrated with a social media platform may collect the user’s profile information or list of friends.
Use of Information
- Improving the chatbot’s functionality: The data collected by the chatbot platform can be used to improve the chatbot’s performance and functionality. For example, analyzing user interactions and feedback can help identify areas where the chatbot can be improved.
- Personalizing the user experience: The chatbot may use the data collected to personalize the user experience, such as by remembering the user’s preferences or providing customized recommendations.
- Providing support and customer service: The data collected by the chatbot platform can be used to provide support and customer service to users. For example, the chatbot may use the user’s chat history to provide relevant support or suggest solutions to problems.
- Marketing and promotional purposes: The chatbot platform may use the data collected for marketing and promotional purposes, such as sending targeted messages or offers to users based on their interactions with the chatbot.
Sharing of Information
- Third-party service providers: The chatbot platform may share user data with third-party service providers, such as hosting providers, analytics providers, or payment processors. These providers may need access to user data in order to provide services to the chatbot platform.
- Affiliates and subsidiaries: The chatbot platform may share user data with its affiliates and subsidiaries for business purposes, such as to improve the overall user experience or to offer complementary products or services.
- Advertisers and marketing partners: The chatbot platform may share user data with advertisers and marketing partners for promotional purposes, such as to target ads or offers to specific user demographics.
- Law enforcement and regulatory authorities: The chatbot platform may be required to share user data with law enforcement or regulatory authorities in response to a legal request or order, such as a subpoena or court order.
- Encryption: The chatbot platform may use encryption to protect user data during transmission and storage. This can include using HTTPS encryption for web traffic, as well as encrypting data at rest in databases or on servers.
- Access controls: The chatbot platform may implement access controls to limit who can access user data, such as requiring authentication for access or implementing role-based access controls.
- Firewalls: The chatbot platform may use firewalls to protect against unauthorized access to its systems and data.
- Regular security audits: The chatbot platform may conduct regular security audits to identify and address any vulnerabilities in its systems and data handling practices.
- Employee training: The chatbot platform may provide training to its employees on security best practices and data handling procedures.
- Right to access: Users have the right to request access to their personal data collected by the chatbot platform. The chatbot platform should provide users with a copy of their data and any relevant information about how their data is being processed.
- Right to rectification: Users have the right to request the correction or modification of their personal data if it is inaccurate or incomplete.
- Right to erasure: Users have the right to request the deletion of their personal data collected by the chatbot platform in certain circumstances, such as if the data is no longer necessary for the purposes for which it was collected.
- Right to restrict processing: Users have the right to request the restriction of the processing of their personal data collected by the chatbot platform in certain circumstances, such as if the accuracy of the data is contested or if the processing is unlawful.
- Right to data portability: Users have the right to request a copy of their personal data collected by the chatbot platform in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.